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Frequently Asked Questions
Everything you need to know
Got questions? We've got answers.
What happens if my flight or train is delayed?
No stress. We monitor your flight and train status in real-time. Your driver will adjust the pick-up time automatically at no extra cost. We wait for you, guaranteed.
Are there any hidden fees for luggage or ski equipment?
None. The price you see is the price you pay. Skis, snowboards, standard luggage, and child seats are included in every transfer for free. Just let us know what you're bringing during booking.
How do I find my driver at the airport?
Your driver will contact you via WhatsApp or SMS before you land to coordinate the meeting. They will guide you to the specific meeting point at the parking area or arrivals hall and will be holding a sign with your name. You'll have their direct number for a seamless pickup.
Do I need to pay everything in advance?
No, you don't. We understand that plans change. You can secure your booking with a small deposit and simply pay the remaining balance directly to your driver on the day of your transfer.
Are your vehicles equipped for heavy snow?
Absolutely. Our entire fleet is equipped with specialized winter tires and snow chains. Our local drivers are experts on icy mountain roads, ensuring you arrive safely.